CPPE Training Highlights

"An investment in Training pays the best dividend"


Each organization has its own unique business needs. We recommend a quantitative and qualitative analysis to identify exact training needs and develop an appropriate instructional design.

Personal & Professional Excellence in your People

1. Communication and Etiquette
  • Communication Skills: Focuses on the factors involved in communicating verbal and non-verbal messages. It helps in self awareness as well as understanding others and also the importance of assertive language.
  • Consultancy Skills: Involves information-gathering, active listening and good questioning techniques.
  • Corporate Culture: Explains the working of corporate culture as well as the ability to use this culture to support any changes
  • Customer Satisfaction: Explains what is Customer Satisfaction really, what are its benefits and also the dangers of getting it wrong. How to develop a Customer Satisfaction model and how to develop your own skills in dealing with customers.
  • Dealing With Change: Inculcates core skills for handling 'change issues' involving corporate strategy, work tasks and personnel.
  • Interpersonal Skills: Focuses on how to adopt a confident, professional and appropriate behaviour style when faced with difficult people; how to construct positive working relationships with colleagues and peers.
  • Effective Influencing: Explains ways of influencing people and choosing the most effective personal styles; use of rapport-building and active listening skills to improve communication.
  • Teamwork: involves the fundamental aspects of working in teams, team dynamics, team roles and the importance of diversity.
  • Managing Self: Explains handling of difficult situations, involving feedback, motivation and conflict resolution.
  • Managing Workload setting priorities, dealing with timewasters, saying no, dealing with interruptions and effective meetings.
  • Open Thinking and Learning techniques which increase the ability to think coherently and learn effectively.
  • Personal Effectiveness: Using strengths and weaknesses to one's advantage; using techniques to deal more effectively with stressful situations.
  • Presentation Skills (Basic): Focuses on giving participants the confidence to use skills and practical tools when preparing and delivering business presentations
  • Presentation Skills (Advanced): Preparing effective and convincing presentations for a range of situations; getting the messages across confidently and effectively to a variety of audiences.
  • Problem Solving and Decision Making: Techniques to deal with problems within the organizational framework and be able to make decisions more effectively and with more confidence.
  • Project Planning: Understanding the key features of project planning and management; identifying and controlling key risk areas within projects; creating and using a variety of charts and tools to plan and control projects.
  • Report Writing (Basic): To enable employees to write basic reports that are clear and concise and have a logical structure, which is easy to follow.
  • Report Writing (Advanced): Learning new techniques and getting tips on how to get the point across succinctly
  • Strategic Lateral Thinking and Planning: Think "outside the box"; appreciate the benefits of thinking in this way; apply this mode of planning to company strategy; plan for "What if...?" scenarios with greater success.
  • Time Managment: To enable employees to make more profitable use of their time, taking into account their business goals and emphasis on quality.
  • Train the Trainer: Design and deliver training programmes with increased skills and confidence; incorporate a wide range of stimulating techniques and activities in your training; understand the essentials of learning theory and behaviour.
  • Working With Others: Understand the fundamental aspects of working in teams, team dynamics, team roles and the importance of diversity.

2. General Management and Leadership
  • Leadership, Man Management skills, Counselling, Coaching and Mentoring: How to effectively coach others to improve individual performances; what a mentor is and how structuring a mentoring programme gives benefits to the organisation and the individuals involved.
  • Leadership: Handling of leadership issues including vision, motivating others, coaching, conflict resolution, delegating and team development.
    • Strategic Leadership: Formulating a coherent plan in line with company strategy and goals; introducing change and persuading others to accept it; monitoring and analysing the effectiveness of the plan.
    • Supervisory Skills: Skills and techniques required by supervisors; focusing on getting things done in the day-to-day implementation of the organisation's strategy.
  • Measuring Training Effectiveness: Variety of different tools to measure the effectiveness of training.

3. Sales and Marketing
  • Hunting for New Business: Tools and techniques for acquiring new profitable accounts
  • Growing Your Business with Existing Customers: Tools and techniques for effective key-account management, lifetime values realisation and convincing customer care.
  • Consultative Selling: Tools and techniques for delivering key benefits backed up with a validated business justification.
  • Retail Selling: Knowledge and techniques for ensuring maximum sales in situations where the customer comes to your location to buy.
  • Sales Management: Tools, techniques and skills to improve your management and leadership of your sales team.